Support Centre | Help with Your Plan, SIM, or Account

Support

Need help setting up your phone, managing your plan, or choosing a charity? You’ll find answers to the most common questions right here, and if you need a bit more support, our team is ready to help.

FAQs

SIM Not Received

Add-On Expiry

Refunds and Cooling-Off Period

Changing Billing Date

Coverage and Signal Checks

SIM Not Working or Activation Issues

Lost PAC or STAC Codes

Multi-SIM and Additional Lines

Data Speeds and Throttling

Buying Roaming Add-Ons While Abroad

Device Compatibility

Updating Personal Details

Account and Login

How do I change the charity I support with my plan

Network and Connectivity Issues

Inactivity

Emergency Calls

Support for Vulnerable Customers

Complaints

Add-Ons

Number Changes

SIM Loss or Theft

Switching to or from GOODRAZE MOBILE

Roaming

Fair Usage Policy

What is Not Included in My Plan

Out-of-Bundle Services and Spend Cap

Plans Billing and Payments

Joining GOODRAZE MOBILE

Support articles, made simple

We’re building a library of bite-sized guides to help you get the most out of your Goodraze plan, from switching networks to activating your SIM and understanding how donations work. Each article is designed to keep things clear and jargon-free.

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Support

FAQs

What if my SIM doesn’t arrive?

Support articles, made simple

We’re building a library of bite-sized guides to help you get the most out of your Goodraze plan, from switching networks to activating your SIM and understanding how donations work. Each article is designed to keep things clear and jargon-free.