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HERE TO HELP
Frequently asked questions (FAQs)
We know switching mobile networks or supporting a new cause can come with a few queries, and we’re all for transparency. Below you’ll find answers to the questions we’re asked most often.
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Frequently asked questions
SIM Not ReceivedAdd-On ExpiryRefunds and Cooling-Off PeriodChanging Billing DateCoverage and Signal ChecksSIM Not Working or Activation IssuesLost PAC or STAC CodesMulti-SIM and Additional LinesData Speeds and ThrottlingBuying Roaming Add-Ons While AbroadDevice CompatibilityUpdating Personal DetailsAccount and LoginHow do I change the charity I support with my planNetwork and Connectivity IssuesInactivityEmergency CallsSupport for Vulnerable CustomersComplaintsAdd-OnsNumber ChangesSIM Loss or TheftSwitching to or from GOODRAZE MOBILERoamingFair Usage PolicyWhat is Not Included in My PlanOut-of-Bundle Services and Spend CapPlans Billing and PaymentsJoining GOODRAZE MOBILE
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